We're Here to Help

Reach out via email — we typically respond within 1 business day.

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Product Support

Questions about features, bugs, or how to get the most out of Citadex.

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Billing & Subscriptions

Invoices, plan changes, cancellations, or refund requests.

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Partnerships & Enterprise

Agency partnerships, enterprise plans, or custom integrations.

Quick Answers

Common questions — no email needed.

How do I cancel my subscription?

You can cancel anytime from your account settings. Your access continues until the end of the current billing period. View Refund Policy →

Can I get a refund?

Annual plans cancelled within 7 days of renewal may be eligible for a pro-rated refund. Monthly plans are non-refundable. View Refund Policy →

Where can I find my invoice or receipt?

Billing receipts are sent automatically to your account email after each charge. Contact us if you need a copy resent.

How long does it take to see results?

Most users see measurable improvement in AI mention rates within 2–4 weeks of implementing our recommendations.

Is my data secure?

All data is encrypted in transit and at rest. We never sell your data to third parties. View Privacy Policy →