Last updated: March 1, 2026
Citadex ("we", "us", "our") operates the website https://citadex.io and provides an AI Engine Optimization SaaS platform. This Privacy Policy explains how we collect, use, and protect your personal information.
For privacy-related inquiries, contact us at: support@citadex.io
Account Information: When you register, we collect your name, email address, and password (stored as a bcrypt hash).
Usage Data: We collect information about how you interact with our platform, including pages visited, features used, and scan activity.
Payment Information: Payments are processed by Stripe. We do not store your credit card details. Stripe's privacy policy applies to payment data.
Project Data: URLs, domain names, and brand information you enter for AEO analysis.
Log Data: IP address, browser type, referring URLs, and access timestamps collected automatically.
We use your information to:
• Provide, maintain, and improve the Citadex service
• Process payments and manage subscriptions
• Send service-related emails (account confirmations, alerts, scan reports)
• Respond to customer support requests
• Monitor and analyze usage to improve our platform
• Comply with legal obligations
We do not sell your personal data. We may share data with:
• Supabase — database hosting and authentication
• Stripe — payment processing
• Resend — transactional email delivery
• Vercel — cloud hosting and deployment
• Anthropic / OpenAI / Google — AI analysis (only the content you submit for scanning)
We require all third-party providers to maintain appropriate security measures.
We retain your account data for as long as your account is active. Scan results and project data are retained for the duration of your subscription. You may request deletion of your data at any time by contacting support@citadex.io.
We use essential cookies for authentication (NextAuth session cookies) and functional cookies to remember your preferences (language, theme). We do not use advertising or tracking cookies.
Depending on your location, you may have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
To exercise these rights, email us at support@citadex.io.
We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), hashed passwords, and access controls. However, no method of transmission over the internet is 100% secure.
Our service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our platform. Continued use of the service after changes constitutes acceptance.
For any questions about this Privacy Policy:
Citadex
Email: support@citadex.io
Website: https://citadex.io